Temporary SMS Delivery Issue – Carrier Outage Update

Category: SYSTEM STATUS UPDATE*

We want to inform you of a temporary issue affecting SMS delivery. One of our carriers is experiencing an outage impacting numbers linked to our outbound messaging, causing message failures.   We are ...

Payment Address

Category: Billing and Payment

Open Efforts PO Box 674 San Martin, CA. 95046    Related articles: IMPORTANT TECH SUPPORT UPDATE (1-19-2024)  

UPDATE: New Email Contacts

Category: Messaging

The Bureau of Prisons (BOP) has implemented new guidelines regarding access to certain email domains, in an effort to maintain proper use standards. This change may affect inmates who have previously ...

Do you need to file a payment dispute?

Category: Billing and Payment

You do not need to file a dispute...   ...if you have inadvertently setup a recurring payment via PayPal, you can cancel the recurring payment via your PayPal account. This does not mean that the clie...

How to Make a Payment

Category: Billing and Payment

For payments, you can go to our website's payment page at: https://openefforts.com/pay,  enter your loved one's Reg. #, and it will guide you through the rest of the process and show you all available...