System Status

Our service is operating normally. We do not publish a live status feed here. If something is not working, it is almost always one of these - and none of them is an outage on our side: 1. A blocked contact. Corrlinks (and sometimes the Bureau of Prisons, for security reasons) can block a contact email without warning. The inmate must create a BRAND NEW contact on the Trulincs kiosk - editing the email on the existing contact is not enough. A fresh contact email is available at any time at https://help.corbot.us/. 2. Message delays. There is a two-hour delay in each direction, plus processing time for Bureau of Prisons security. This is a BOP requirement and is outside our control. 3. Payment questions. See "How to Make a Payment" for online and mailed payments, and "How to stop automatic payments" if you want automatic payments stopped. If a specific account is having trouble, open a ticket on this help desk and tell us exactly what you are seeing - we check the account itself and reply here.