Unable to Send or Receive Messages

If the incarcerated individual is not receiving any incoming or outgoing messages, the contact email that connects you has most likely been blocked by Corrlinks. Why it happens: Corrlinks blocks contact emails that their automated filters associate with bulk or automated messaging services, similar to a spam filter. It can happen without warning. The Bureau of Prisons can also remove a contact for security reasons. Either way it is outside our network, and it does not mean the account is unpaid or closed. How to fix it - the inmate must create a BRAND NEW contact on the Trulincs kiosk. Changing the email on the existing contact is not enough: a blocked contact never works again. 1. The inmate creates a new contact in the Trulincs contact manager. 2. Get a fresh contact email at https://help.corbot.us/ - you can generate one at any time. 3. The inmate can also ask Corbot Support, inside the service, for backup contact emails. New contacts are accepted automatically once the inmate creates them. There is nothing for you to click and nothing waiting for approval on our side. If the service is working normally today, nothing needs to change - bookmark https://help.corbot.us/ for later.