UPDATE: New Email Contacts

The Bureau of Prisons (BOP) has implemented new guidelines regarding access to certain email domains, in an effort to maintain proper use standards. This change may affect inmates who have previously used these now-restricted domains.

Major email providers like Gmail, Yahoo, and Hotmail are not affected.
Inmates must add a new email address to their contact list using their available computer. They will no longer be able to create custom email addresses.

If your inmate is having any trouble connecting to our service via their current personal email contact, you can get them an updated one via the tool here:

Email Contact Tool

Also, if you need a new email contact for a new account, you can get an email address for a free trial at the above link as well.

Contact us for any further questions or assistance.


Thank you for your patience, understanding and continued support!